Checking or savings account -- Managing an account -- Complaint #7144315
Complaint Overview
Complaint ID: 7144315
Company: Moneylion INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Banking errors
State: California
ZIP Code: 92251
Date Received: 2023-06-20T12:00:00-05:00
Date Sent to Company: 2023-06-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
This bank like institution whom in the past couple years I've hadn't had many problems with, decided to try and feed me XXXX. The month prior they have this incentive that allows you to send what they call a boost that's sepperate from their other products basically stating that I can send 5 boost to people aswell as receive XXXX back in the amount of XXXX dollars. Well my friend asked me to do that for him and I did but he claimed he never got it and I showed him that I sent it ... he sent one to me and I received his. So I sent it back. So this month curiously I emptied my account before the 1st to show a XXXX balance and requested he send me a boost. I got confirmation from this banking app that he sent one. But I never received it. I contacted customer service multiple times the first time I was told to check back the next day the next day came around the next associate disconnected with me not answering my question. I then reached out to the banking complaint line. I explained to them the situation... I'll gladly share those emails with you as well. They first tried to tell me that I had already received it ... so I asked then if I had received it who sent it to me ... because I only had one friend send me one and that was on the first. And on their system it said that I had received it already... which then I showed them thar I had not received it. I find it hard to believe that this establishment was able to predict the future one day before I asked My friend to boost me... with that being said I also find it hard to understand that if they give you XXXX to send then you should once again be able to receive XXXX. And since I had in their eyes already received this " Illusionary boost '' then why am I not able to receive the one my friend sent. Makes no sense... regardless all I got was XXXX. Now I'm responsible for paying them back for something i didn't receive ... which goes back to my friends situation. If they stole XXXX dollars from him and are trying to steal XXXX dollars from me.. how many people have they been stealing XXXX dollars from claiming these people received something they didn't. Had they just admitted they made a mistake this could have easily been avoided. But once again I'm being brushed off as if I don't matter well XXXX them I matter you let them try and feed that XXXX to you. Because I ain't eating it.
Frequently Asked Questions
What is Complaint #7144315 about?
Complaint #7144315 was filed against Moneylion INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-20T12:00:00-05:00.
How did Moneylion INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Moneylion INC.?
Yes, visit the Moneylion INC. company profile at readthecomplaint.com/company/moneylion-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.