Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #7138934
Complaint Overview
Complaint ID: 7138934
Company: Grain Technology, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Georgia
ZIP Code: 317XX
Date Received: 2023-06-19T12:00:00-05:00
Date Sent to Company: 2023-06-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, Grain Technologies charged me a {$80.00} Annual Fee for your services only to COMPLETELY ELIMINATE my credit line ( their service ) less than two months later without refunding the fee paid, THROUGH NO FAULT OF MY OWN. I requested assistance from Grain and manager XXXX on XX/XX/XXXX and two months later, have not received a response. This is not only dishonest business practices, this could be interpreted as fraud. Its predatory on people with challenging es credit trying to do the right thing as Grain advertises itself to be. I was never given the option to close the account ( with a refund ) and Grain refuses to provide proof of this despite consistently indicating they have. XXXX previously indicated that the notice was sent in LATE XX/XX/XXXX per the attached denial and states I had 45 days to take action for this material change. Grain received an email on XX/XX/XXXX regarding this and waited more than 6 months to escalate it to a manager, XXXX who did not acknowledge this, but instead stated that Grain was within its rights to continue this fraudulent activity. At this time, XXXX copied the contents on the reported email which included NOTHING giving me the option to close my account for a refund, hence why I reached out to them via EMAIL AND NOT PHONE so no one could say there was any misunderstanding. This is all in writing and Grain still refuses to be honest regarding this, despite advising several times that the are legally required to refund me for the breach of contract. To add insult to injury, Grain is stating the excessive fee is related to credit reporting despite there being NO TRANSACTIONS to report, NO CREDIT LIMIT, and NO OTHER CONTACT WITH THE BUSINESS OTHER THAN TRYING TO GET THIS ACCOUNTS FEE REMOVED and the account closed, listed as at consumers request to the credit bureas. In fact, its actually HURTING my credit because of the company issue credit line decrease. Per the CFPBs own report published on XX/XX/XXXX, Credit line decreases tend to coincide with decreasing credit scores, exactly the OPPOSITE of what Grain claims the are charging me to do, through absolutely no fault of my own ( which Grain has acknowledged ). This companys intentional mis m-advertisement is consumer fraud at its best.
Frequently Asked Questions
What is Complaint #7138934 about?
Complaint #7138934 was filed against Grain Technology, INC. regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2023-06-19T12:00:00-05:00.
How did Grain Technology, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Grain Technology, INC.?
Yes, visit the Grain Technology, INC. company profile at readthecomplaint.com/company/grain-technology-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.