Debt collection -- Attempts to collect debt not owed -- Complaint #7133984
Complaint Overview
Complaint ID: 7133984
Company: Navy Federal Credit Union
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Texas
ZIP Code: 77429
Date Received: 2023-06-18T12:00:00-05:00
Date Sent to Company: 2023-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My luggage and purse was stolen in XXXX. Several identity theft situations have occurred since then. Recently I was contacted about a payday loan from XXXX. This debt isn't mine. My purse was left in the shopping cart at a local XXXX in XX/XX/XXXX. I had two credit cards with Navy federal credit union. Those credit cards were used and my account was hacked which has now gotten me into debt of over XXXX.
Frequently Asked Questions
What is Complaint #7133984 about?
Complaint #7133984 was filed against Navy Federal Credit Union regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-06-18T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.