Checking or savings account -- Managing an account -- Complaint #7132108
Complaint Overview
Complaint ID: 7132108
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: District of Columbia
ZIP Code: 20002
Date Received: 2023-06-17T12:00:00-05:00
Date Sent to Company: 2023-06-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Wednesday, XX/XX/XXXX, I emailed Chime to tell them that when I tried to transfer {$10000.00} ( the total balance ) out of my Chime checking account to a XXXX XXXX, I was unable to do so. I received an error that said I needed to activate my debit card to do so. I requested a debit card, received it, activated it, confirmed the activation, and was still unable to transfer money out. I emailed Chime a subsequent ten times asking why this was. I sent them screenshots of my app showing that the XXXX account I tried to transfer money to was successfully linked, but that it would not show as an option when I tried to transfer money. I believe this is Chime 's way of preventing customers from leaving their bank, as their email replies were full of unhelpful remarks such as " I know how important for you to know that information ''.
Frequently Asked Questions
What is Complaint #7132108 about?
Complaint #7132108 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-17T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.