Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #7131985
Complaint Overview
Complaint ID: 7131985
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Maryland
ZIP Code: XXXXX
Date Received: 2023-06-17T12:00:00-05:00
Date Sent to Company: 2023-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to file a formal complaint against Western Union regarding a recent issue I encountered with their services. I am seeking your assistance in resolving this matter effectively. On [ Date ], I initiated two separate transactions with Western Union under the Money Transfer Control Numbers ( MTCNs ) XXXX and XXXX. The total amount transferred was [ $ XXXX ]. These transactions were carried out with the expectation that the funds would be available for collection by the intended recipient promptly. However, to my dismay, the funds were not available as promised. This left me in a state of frustration and inconvenience, as the intended recipients were relying on these funds for urgent matters. Subsequently, I contacted Western Union 's XXXX XXXX and raised a complaint regarding the unavailability of the funds. In response to my initial complaint, I received a communication from Western Union 's Customer Care team on [ Date ]. They mentioned a re-evaluation process that I would need to undergo. This process was not clearly explained, and it left me confused and concerned. I fear that some form of discrimination or unfair treatment may be involved, and I believe that transparency is crucial in resolving this matter. The primary purpose of my complaint was to address the issue of funds not being available as promised. I now request Western Union to provide me with detailed information regarding the re-evaluation process and its direct connection to my initial complaint. I strongly believe that clear communication between the company and its customers is essential for a fair and satisfactory resolution. I have already informed the sender to collect the refunds from Western Union 's agent locations, using the same MTCN numbers mentioned earlier. Nonetheless, I want to emphasize that the availability of the funds is of utmost importance to me, and I expect a swift resolution to this matter. I kindly request the Consumer Financial Protection Bureau to intervene in this dispute and assist me in obtaining a clear explanation from Western Union regarding their re-evaluation process and the handling of my initial complaint. I hope that with your intervention, Western Union will take prompt action to rectify this issue and ensure that such problems are not encountered by other customers in the future. I appreciate your attention to this matter, and I look forward to your prompt response. Please do not hesitate to contact me if you require any further information to proceed with this complaint. Thank you for your assistance.
Frequently Asked Questions
What is Complaint #7131985 about?
Complaint #7131985 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2023-06-17T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.