Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7131811
Complaint Overview
Complaint ID: 7131811
Company: First National Bank Of Omaha
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 98391
Date Received: 2023-06-17T12:00:00-05:00
Date Sent to Company: 2023-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I use my First National Bank of Omaha XXXX rewards XXXX for checking in at XXXX XXXX in XXXX XXXX. The card was to be charged for resort fee if {$40.00} and any incidentals. I checked out and was charged {$1100.00}. I called the hotel and they informed me that the charge was for dining at a steakhouse in the resort charged to my room. I did not dine there and an investigation was opened. I spoke to a manager at circa on XX/XX/2023 and was told that a refund has been initiated. I called back a few days later and they said refund was processed but it still showed up on my card statement. I opened a dispute with first national bank of Omaha, the card issuer on XX/XX/2023. Since then they have not helped me resolve this in a timely manner. I get transferred from department to department when calling in. I called circa again XX/XX/2023 and they stated refund has been issued and any further issues need to be take with the card issuer. I call for an update with first national and they say they are still working on the investigation. I received a letter from first national on XX/XX/2023 and they state they need proof from me to support my claim. Isnt getting proof part of what an inv estigator doing an investigation is for? I call first national on XXXX and state that I have a recording of the manager saying he issued the refund. First national tells me I need to call back in two days when the investigation department is working because he doesnt know how to receive the recording from me. This is frustrating and I just want a resolution to something that should be straight forward and what so many other credit card issuers get right.
Frequently Asked Questions
What is Complaint #7131811 about?
Complaint #7131811 was filed against First National Bank Of Omaha regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-06-17T12:00:00-05:00.
How did First National Bank Of Omaha respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against First National Bank Of Omaha?
Yes, visit the First National Bank Of Omaha company profile at readthecomplaint.com/company/first-national-bank-of-omaha to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.