Credit card or prepaid card -- Fees or interest -- Complaint #7131670
Complaint Overview
Complaint ID: 7131670
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Florida
ZIP Code: 33569
Date Received: 2023-06-17T12:00:00-05:00
Date Sent to Company: 2023-06-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had an disputed balance Capital One refused to investigate in XX/XX/2023. I paid the account in full and closed the account because of this after being a loyal customer over XXXX. Days later They re-posted the disputed amount of {$1300.00}. I paid it off and then they added late fee {$25.00}, which was waived due to my payment history. 30 days later, they add another {$4.00} special interest fee, then charged XXXX cent, then another late fee. I was told on each occasion the small amount would get waived, but then they charged another {$5.00} late fee on {$4.00} balance and refused to honor what last CSR said. Now the " closed '' account state I owe {$9.00} and appears they are refusing to settle the account which is threatening my credit rating. The last person I spoke to refused to credit the account and told me, the credit I was promised, was not guaranteed.
Frequently Asked Questions
What is Complaint #7131670 about?
Complaint #7131670 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-06-17T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.