Mortgage -- Struggling to pay mortgage -- Complaint #7131237
Complaint Overview
Complaint ID: 7131237
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: Maryland
ZIP Code: XXXXX
Date Received: 2023-06-17T12:00:00-05:00
Date Sent to Company: 2023-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo sent a claim to XXXX for XXXX XXXX XXXX ( Loan Number : XXXX ) for a fire that happened on XX/XX/2023. There are no incident reports of ( criminal or fire related issues ) for XX/XX/2023 at XXXX XXXX XXXX XXXX, MD XXXX. Wells Fargo reported the loss on XX/XX/2023. Again, there is no incident report. XXXX reviewed the claim and supposedly the house and sent over damage estimates. Wells Fargo was paid {$51000.00} on XX/XX/2023. XXXX sent the claim payment to XXXX XXXX XXXX ( XXXX XXXX XXXX ) XXXX XXXX, CA XXXX. XXXX XXXX XXXX is not a part of the XXXX XXXX XXXXXXXX XXXX and should not have received any information or payment on behalf of the XXXX XXXX XXXXXXXX XXXX. Wells Fargo, again, has committed another fraudulent activity to obtain money from a home while the home is in short sale. They accepted the short sale offer and the insurance claim check. Our Short Sale Group, XXXX XXXX XXXX was not made aware of the insurance claim. To date, they are still uninformed of the claim or insurance payment. Emails of the short sale and insurance claim correspondence is attached below. Again, there are no incident reports for a fire on XX/XX/2023 at XXXX XXXX. Wells Fargo need to be sued and shut down. I'm sorry this information is beyond me. We also didn't receive any information of the incident, claim, and payment until after XX/XX/2023. The letter is postmarked XX/XX/2023. Photos and documents are included. Did Wells Fargo set the fire?
Frequently Asked Questions
What is Complaint #7131237 about?
Complaint #7131237 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-06-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.