Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #7123580
Complaint Overview
Complaint ID: 7123580
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Florida
ZIP Code: 33432
Date Received: 2023-06-15T12:00:00-05:00
Date Sent to Company: 2023-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a friend refer me to American Express Hilton card thinking I was going to receive XXXX points and XXXX points to my friend if I had sign up I had tried to and it did not allow me to get the points. I also tried calling the company. They told me that because I did it on the website I was not eligible to receive the points. That was one of the reasons why I wanted to go with this American Express card any questions please dont hesitate to call XXXX thank you.
Frequently Asked Questions
What is Complaint #7123580 about?
Complaint #7123580 was filed against American Express Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-06-15T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.