Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7123283
Complaint Overview
Complaint ID: 7123283
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Virginia
ZIP Code: 223XX
Date Received: 2023-06-15T12:00:00-05:00
Date Sent to Company: 2023-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I contacted PayPal about a seller named XXXX XXXX who runs a company called XXXX. The items were on a payment plan and PayPal has the invoice as it was created using their system. In XXXX of XXXX I sent XXXX a message stating that I needed her to send some of my items since I paid well over {$5000.00} ( it was crystals ). She stated that I needed to pay the entire balance before she sent me any of the crystals. I told her that thats not right and she combined the invoices to make one invoice. She stated that she would get back to me about the shipping costs. In XXXX of XXXX I reached out to XXXX XXXX and told her to send me the shipping invoice for the crystals by XX/XX/XXXX. She didnt send it. In mid XXXX she sends me a message and says that she is being kicked out XXXX and needs me to pay for shipping by XX/XX/XXXX. I told XXXX XXXX that I told her to get back to me by XX/XX/XXXX as that is when my check comes. I also told her that I needed additional time as my military pension is paid at the end of the month. XXXX refused to to refund me and refused to ship my items. She kept over {$5400.00}. She scammed me. I reached out to PayPal and they told me that since it was over 180 days they will not return ny money. Even though they have received multiple complaints about this seller and her non shipping. This was XXXX. In the case of XXXX they should refund me my money. PayPal instructed me to sue her. I can not Sue an overseas person. I live in the United States. Furthermore XXXX XXXX also lied. She never left XXXX as she said she was and her last shipping date was XX/XX/XXXX. She had ample time to allow me to pay for shipping. However XXXX XXXX resold my items on XXXX and kept my money. PayPal also lied. They returned other peoples money far beyond the 180 days and I have evidence of that. When I alerted them they told me that they can not discuss other accounts with me. However it is clear bias as I was scammed by a customer. That is wire XXXX
Frequently Asked Questions
What is Complaint #7123283 about?
Complaint #7123283 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-06-15T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.