Student loan -- Dealing with your lender or servicer -- Complaint #7113628
Complaint Overview
Complaint ID: 7113628
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: New York
ZIP Code: 11238
Date Received: 2023-06-13T12:00:00-05:00
Date Sent to Company: 2023-06-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My student loans are transferring from Great Lakes to Nelnet this month. My account is closed at Great Lakes as of XX/XX/XXXX. As of XX/XX/XXXX, I am still waiting to receive any communication from Nelnet about setting up an account there. I have reached out to Nelnet and not received a response. I have heard terrible things about Nelnet and am suspicious.
Frequently Asked Questions
What is Complaint #7113628 about?
Complaint #7113628 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-06-13T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.