Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #7113160
Complaint Overview
Complaint ID: 7113160
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: South Carolina
ZIP Code: 29063
Date Received: 2023-06-13T12:00:00-05:00
Date Sent to Company: 2023-06-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used my Cash app Card to pay a down payment on a car for XXXX XXXX on XXXX XXXX. I ended up not getting the car and was refunded the money but never received the refund XXXX, 2023. I contacted cash app on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX via chat support each time I was advised they received no refund, had no additional information, I was told to contact the merchant, my dispute was denied. I have also called in XXXX and XXXX and each time I was told by phone that no refund was received. I have been told the same thing through email as well. I reached out to XXXX XXXX several times and was advised that they have done everything on their part and that the refund cleared on their end.
Frequently Asked Questions
What is Complaint #7113160 about?
Complaint #7113160 was filed against Block, INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-06-13T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.