Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7101527
Complaint Overview
Complaint ID: 7101527
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Massachusetts
ZIP Code: 01960
Date Received: 2023-06-11T12:00:00-05:00
Date Sent to Company: 2023-06-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have filed XXXX account/bill pay disputes with TDBank and they have all been denied. I am reaching out to you to enter into this claim. On XX/XX/22 I noticed XXXX checks that were debited my checking account. Both were addressed to XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX. XXXX check was for {$9600.00} and the other was for {$9400.00}. I immediately contacted TDBank in XXXX XXXX to notify them of the theft. My daughter, XXXX XXXX, who is a signatory to my accountant I went to the branch personally file a claim. It was during this visit TDBank XXXX my account for the loss of {$9600.00} that day.They put the {$9400.00} amount into dispute. We asked why the other amount was not placed back into the account and was told that the {$9600.00} was a courtesy, this was stated to us by the bank XXXX XXXX. We received a denial letter on XX/XX/XXXX. We again went to the branch ask why it was denied and they said that would refile the claim. On XX/XX/XXXX were received another denial letter. We have now been told that a XXXX claim was also denied, verbally. We believe that these XXXX claims should have been treated as XXXX claim due to the same fraud perpetrated by the same person. I am also of the belief that the bank is trying to discriminate against me because of my age of XXXX years. I have been truthful and forthright in all of my dealings with them and hope that your commission can get my {$9400.00} back.
Frequently Asked Questions
What is Complaint #7101527 about?
Complaint #7101527 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-06-11T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.