Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #7100879
Complaint Overview
Complaint ID: 7100879
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Oregon
ZIP Code: 97236
Date Received: 2023-06-11T12:00:00-05:00
Date Sent to Company: 2023-06-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied to finance an XXXX online on XX/XX/XXXX and the bank that XXXX uses, XXXX XXXX XXXX uses Equifax to check consumer credit reports for the applications. I was denied the application on XXXX occasions for the reason of, " APPLICATION INFORMATION DOES NOT MATCH CREDIT REPORT ''. I then called the Equifax customer service line to try and get help. I was told I had to use their online dispute service to correct the information. I filed XXXX dispute with pictures of the front and back of both my social security card and my driver 's license. The claim returned to me stating that the information in their system was showing correctly. I filed another dispute with just the pictures of my social security card hoping that it would be more clear, but the results returned the same. After these instances, I called the hotline again and was told to send photo copies of my social security card and driver 's license to their consumer information services to be corrected in their physical location and that it would be fixed within 5-7 business days. I mailed this information XXXX weeks ago and the information still has not been corrected.
Frequently Asked Questions
What is Complaint #7100879 about?
Complaint #7100879 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-06-11T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.