Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7099252
Complaint Overview
Complaint ID: 7099252
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Vermont
ZIP Code: 050XX
Date Received: 2023-06-10T12:00:00-05:00
Date Sent to Company: 2023-06-10T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I started receiving emails from Capital One about a credit card account in early XXXX. I did not sign up for a credit card. I do not have an account with Capital One. I checked with my bank and credit reporting services to see if there might be a fraudulent use of my info. There was no fraudulent use of my personal info as far as we could tell. I called Capital One. We determined that someone with my same name, but a different middle name, had opened an account. They must have incorrectly entered their email address because all of the emails from Capital One are coming to my email ( XXXX ). On my first call with Capital One, which lasted more than an hour, I was bumped between departments 6 times until I was told that the issue was resolved and I would no longer receive these account emails. A few days later, I received more emails. These emails included login reset instructions, so I am worried about their security protocols and my information being exposed. I called Capital One again and was again on the phone for more than an hour being passed between departments. I was given to a supervisor. Again, I was told that the issue was resolved and I would no longer receive any emails. The emails continued. I called a third time, and was one the phone with a number of departments for 90 minutes. I spoke with another supervisor and was assured that the emails would stop. The emails are continuing and I am receiving emails about payments due, changes to credit reports, and account login changes. I have attached a sample of the emails I have received. I have received 51 emails in total.
Frequently Asked Questions
What is Complaint #7099252 about?
Complaint #7099252 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-06-10T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.