Credit card or prepaid card -- Closing your account -- Complaint #7096206
Complaint Overview
Complaint ID: 7096206
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Tennessee
ZIP Code: 37066
Date Received: 2023-06-09T12:00:00-05:00
Date Sent to Company: 2023-06-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At the beginning of XX/XX/XXXX, I received a notification through XXXX XXXX that Comenity Capital Bank ( Zales ) had closed the credit card I have had with them since XXXX. I have always paid Zales on time, in full, most of the time even early and currently had a {$0.00} balance with them. Due to this closure, it dropped my credit score by XXXX points. I had not received any notification by mail indicating my account would be closed. I contacted Comenity on XX/XX/XXXX, and they stated the reason for the closure was due to inactivity. The address they had on file for me is the address my mom still resides at, and she has not received anything from them. I was told they only send the notices through mail. I asked what date the notice was sent, and they only gave me a range of when it " could have been sent. '' The representative said the notice was " likely sent in XXXX or XXXX, '' but again could not tell me an actual date. I asked if my account could be reopened and they stated I would need to apply again. I asked if that would be a hard or soft inquiry and she said she could not tell me that, and that I would have to contact the credit bureau to know what type of inquiry it is. I let her know she should be able to tell me BEFORE I apply whether it is a soft or hard inquiry, as if she's unable to do that, it does feel misleading. The only way the credit bureau would be able to tell me whether it was a soft or hard inquiry is if the inquiry has already happened, and by that point the damage is already done to my credit report. I filed a complaint with their department but I have not had anyone reach out since.
Frequently Asked Questions
What is Complaint #7096206 about?
Complaint #7096206 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-06-09T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.