Checking or savings account -- Opening an account -- Complaint #7075000
Complaint Overview
Complaint ID: 7075000
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2023-06-05T12:00:00-05:00
Date Sent to Company: 2023-07-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/23 Open checking account on line with Trusit. Deposited {$50.00}. Set up my direct deposit with OPM. In the days following I Received a few emails welcome me to Trusit. Received a debit card. Received a statement from Trusit dated XX/XX/23 showing my {$50.00} deposit. XX/XX/23 Try to get on line to my account. I contacted customer service- I was told my account was closed. I asked for a reason- no one would give me one. My pension was to be deposited into the account on XX/XX/23. On XX/XX/23 went to Trusit branch - manager said nothing she could do. I cant open account with them. Again no reason was given. Its XX/XX/23 I still havent received my pension. The bank has caused me much anguish and distress. My mortgage is due and I dont have the money to pay. Please help me.
Frequently Asked Questions
What is Complaint #7075000 about?
Complaint #7075000 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-06-05T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.