Checking or savings account -- Managing an account -- Complaint #7074180
Complaint Overview
Complaint ID: 7074180
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Cashing a check
State: Pennsylvania
ZIP Code: 185XX
Date Received: 2023-06-05T12:00:00-05:00
Date Sent to Company: 2023-06-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On Friday XXXX I deposited a check my employer had mailed me. I did a mobile check deposit, a feature offer by my bank Wells Fargo. After the check was deposited, the app indicated {$400.00} of the funds were available now, and the rest will be available the next business day XX/XX/. I proceeded to make a XXXX payment using the {$400.00} funds available. On XX/XX/XXXX when trying to make a mobile transfer to resolve an overdraft, the app indicated the transfer was not completed because I did not have the funds available, though, the funds were already visible on my savings account. I called the bank on XX/XX/XXXX and spoke to a representative that informed me to contact the maker of the check because the check was on hold, and will not reprocess by Wells Fargo until XX/XX/, making funds available XX/XX/. I explained the check came from my employer. However, phone representative insisted that I needed to contact the maker of the check to clear up issue. I contacted my employer on XX/XX/, whom informed me the check appeared on their end as deposited and cashed. I immediately called Wells Fargo to relay the information my employer had told me and I was told the same information as Friday XX/XX/. I spoke to escalated rep XXXX, who once again repeated the same information finding no resolution to my problem, I explained the money is needed for my bills, and thanks to the Wells Fargo 's hold I was not able to deposit money into my overdrawn checking account and now I have incurred {$35.00} in fee. The representative refused to assist me, claiming there was nothing else to do. Wells Fargo has used misleading practices in the past, they have obviously not refrain from their activities. I did what I was instructed and yet I cant access my funds, now I will continue to get additional fees. How come I was able to use {$60.00} of the funds that were supposedly on hold? I want my funds release and any overdrawn fees from XX/XX/XXXX and forward to be reversed
Frequently Asked Questions
What is Complaint #7074180 about?
Complaint #7074180 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.