Checking or savings account -- Managing an account -- Complaint #7073967
Complaint Overview
Complaint ID: 7073967
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Florida
ZIP Code: 33852
Date Received: 2023-06-05T12:00:00-05:00
Date Sent to Company: 2023-06-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My bank account was hacked, and someone has accessed my Username and Password to turn on my Debit Card. I was alerted by email, that they had breached the account. I then changed the Password, and ordered an new Debit Card. Also, I have had problems in the past. Someone used my debit card XX/XX/2022 to make a {$99.00} purchase from a fictitious XXXX XXXX. The same day I had made a legitimate purchase using the same debit card from the legitimate XXXX Website. Which indicates they know where I live, and my Wells Fargo Debit Card Number, and possibly XXXX Number. They have also accessed the exact place ( XXXX ) that I'd made a purchase, and the exact amount I used the card to make a purchase for {$99.00}. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #7073967 about?
Complaint #7073967 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.