Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7069831
Complaint Overview
Complaint ID: 7069831
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Hawaii
ZIP Code: 96815
Date Received: 2023-06-03T12:00:00-05:00
Date Sent to Company: 2023-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This compliant involves Barclay Bank US and XXXX XXXX. I am a XXXX XXXX XXXX XXXX XXXX XXXX I purchase for an airline ticket from XXXX XXXX. I paid in full for an airline ticket from the merchant XXXX XXXX using my XXXX XXXX XXXXXXXX Miles XXXX on XX/XX/XXXX I have been receiving back charges and duplicate amounts for various amounts from XXXX XXXX since then, some of the charges have been refunded but they continue to be imposed on my credit card even after being resolved initially. The original charge was under the merchant XXXX XXXX on XX/XX/XXXX The following are some of the recharged and duplicate amounts and the dates they were charged. XXXX XXXX recharged XX/XX/XXXX original charge XX/XX/XXXX XXXX was reversed on XX/XX/. XXXX XXXX recharged XX/XX/XXXX original charge XX/XX/XXXX Charge was reversed on XX/XX/XXXX XXXX XXXX XXXX charged on XX/XX/XXXX XXXX XXXX. XXXX charged on XX/XX/XXXX XXXX XXXX XXXX charged on XX/XX/XXXX XXXX XXXX. XXXX charged on XX/XX/XXXX XXXX XXXX XXXX charged on XX/XX/XXXX XXXX XXXX XXXX charged on XX/XX/ recharged XX/XX/XXXX and XX/XX/XXXX I have tried to reach out to Barclay Bank US and XXXX XXXX XXXX order to resolve the charge backs and excessive charges but both parties have not responded. I contacted both parties via email, phone calls, live chats, and letters but neither Barclay Bank US or XXXX XXXX have reached out to me to resolve the issue. Barclay Bank US continues to rebill the charges from XXXX XXXX even after refunding them. Efforts to contact continue to remained unsolved while hundreds of dollars of charge back have been incurred.
Frequently Asked Questions
What is Complaint #7069831 about?
Complaint #7069831 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-06-03T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.