Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #7069373
Complaint Overview
Complaint ID: 7069373
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Colorado
ZIP Code: 80247
Date Received: 2023-06-03T12:00:00-05:00
Date Sent to Company: 2023-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I legally changed my name on XXXX. I initially sent all documents to all 3 reporting agencies in XXXX after my legal name change was finished in the courts. My identity was changed at XXXX and XXXX. Equifax has yet to change any of my personal information in the time frame of 12 years. I am currently trying to get finances for medical reasons and am being denied a loan due to identity discrepancies across the reporting agencies. ( XXXX, XXXX, Equifax ) I contacted Equifax by phone most recently on XXXX. I spoke with XXXX XXXX, I was told to open an account online using the name XXXX XXXX XXXX and upload the court documents and a copy of my passport to get my name changed. I uploaded the requested documents for dispute # XXXX. The request for name change was denied stating that more documents need to be submitted. At this point I am uncomfortable sending more information about my identity to Equifax. I have on multiple occasions sent documentation over the last 11 years to no results on my identity change. I have tried on multiple occasions over the last 12 years to get this resolved with Equifax. I now have every reason to believe that this is discrimination due to my gender identity and it is now costing me substantial amounts of money and affecting the outcomes of my heath prognosis and future. I XXXX XXXX XXXX would greatly appreciate a look into this matter so that I can finally have the dignity and respect to get the financial and medical care that I deserve and need.
Frequently Asked Questions
What is Complaint #7069373 about?
Complaint #7069373 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-06-03T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.