Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7069107
Complaint Overview
Complaint ID: 7069107
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 760XX
Date Received: 2023-06-03T12:00:00-05:00
Date Sent to Company: 2023-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Purchased windows and installation agreement with XXXX XXXX on XXXX XX/XX/XXXX for 5 windows. Received call on XXXX XX/XX/XXXX that grid pattern could not be made ; would call me back in XX/XX/XXXX to provide update, but never called me back. Installers came to house on XXXX XX/XX/XXXX with 5 windows. Grid pattern did not match 3 windows. I did not accept windows. Installers did not install these windows. Installers took these windows with them. Installers only installed 2 sidelights. I called XXXX XXXX while installers were at my house and they told me they would write a note on my account that I did not accept windows due to wrong grid pattern. I sent an email to XXXX XXXX as well. I contacted XXXX XXXX several times between XXXX XXXX XX/XX/XXXX, nobody called me back. I disputed charge. I have tried to followup with this case multiple times with XXXX XXXX customer care, but I have not been successful. Sales manager, XXXX XXXX told me that he was going to refund me, but then stopped the process and stopped communication when I wouldn't drop the dispute. The installation manager named XXXX called me at some point and mentioned he had to talk with another manager, but never called me back. Please be aware, this was a second order of windows of XXXX XXXX I purchased with a problem. It is unclear why this can not be resolved.
Frequently Asked Questions
What is Complaint #7069107 about?
Complaint #7069107 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-06-03T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.