Vehicle loan or lease -- Struggling to pay your loan -- Complaint #7068924
Complaint Overview
Complaint ID: 7068924
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
State: Ohio
ZIP Code: 443XX
Date Received: 2023-06-03T12:00:00-05:00
Date Sent to Company: 2023-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX, I signed a financial contract to trade in my XXXX XXXX XXXX for a XXXX XXXX XXXX at the XXXX of XXXX with the XXXX XXXX Santander consumer XXXX During the month of XXXX, I was offered new employment which eventually didn't continue but was able to keep my old job but I had to validate this with the lending institution ( Santander ) that I will be late on the due date before that payments were directly from my XXXX account which after rent, utility, phone bill, car insurance, other personal bills, food, gas and other daily expenses shows beyond checking my credit history, shows they is legitimate burden of proof or little reassurance that I can actually make these payments but they ( XXXX ) will not take car back as total part of the loan. The car has mechanical issues causing more of a financial issue as well. My monthly rent after governmental assistance is at {$550.00}, while my auto loan monthly payment is {$650.00} over XXXX XXXX dollars more than my rent, my monthly income varies at times due to the different work hours I work to ( monthly income shows from XXXX to XXXX monthly which clearly shows my loan is unaffordable
Frequently Asked Questions
What is Complaint #7068924 about?
Complaint #7068924 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2023-06-03T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.