Credit card or prepaid card -- Fees or interest -- Complaint #7068843
Complaint Overview
Complaint ID: 7068843
Company: BMO Bank National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Nevada
ZIP Code: 890XX
Date Received: 2023-06-03T12:00:00-05:00
Date Sent to Company: 2023-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Bank of the West could not get a correct statement to us, for some reason. We contacted them numerous times. They fraudulently charged us late fees, when their rep stated that we would not be charged fees because they obviously could not get us a statement in a timely manner, for us to verify that the charges were in fact ours. The Bank is still sending us late fee statements on top of late fees, and harassing us with phone calls weekly. We started a complaint No. XXXX with CFPB and it was never resolved. We just want them to stop this. XXXX and XXXX XXXX
Frequently Asked Questions
What is Complaint #7068843 about?
Complaint #7068843 was filed against BMO Bank National Association regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-06-03T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.