Vehicle loan or lease -- Managing the loan or lease -- Complaint #7067560
Complaint Overview
Complaint ID: 7067560
Company: Credit Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Virginia
ZIP Code: 23860
Date Received: 2023-06-04T12:00:00-05:00
Date Sent to Company: 2023-06-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When the contract with the company was started the agreed upon payment date was the XXXX of every month starting in XXXX. I was having trouble managing the payment date so I set up a payment arrangement to split the payments into two transactions with the promised dates of the XXXX and XXXX of each month until canceled on my end for half of the paying around XXXX XXXX and XXXX dollars. The month of XXXX the money came out of the account on those days and everything was fine. I check my account due to the fact I will be having an up coming payment and notice I am charge a XXXX dollar late fee on the XXXX of last month, XXXX. I checked all of my transactions and the money came out on the XXXX around the same time XXXX just as promised. Yet my account is saying a passed due late fee of XXXX dollars was giving to me on the XXXX of XXXX. I have never missed or been late on a payment since I started with the company and Im not understanding why this charge has been given to me. Ive tried calling and the office is always closed by the time Im out of work or on weekends even tho it says it is open. I want this fee gone immediately and not reported on my credit nor do I want this problem again.
Frequently Asked Questions
What is Complaint #7067560 about?
Complaint #7067560 was filed against Credit Acceptance Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2023-06-04T12:00:00-05:00.
How did Credit Acceptance Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Credit Acceptance Corporation?
Yes, visit the Credit Acceptance Corporation company profile at readthecomplaint.com/company/credit-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.