Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7063881
Complaint Overview
Complaint ID: 7063881
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Texas
ZIP Code: 77550
Date Received: 2023-06-02T12:00:00-05:00
Date Sent to Company: 2023-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2023, money to some unknown bank accounts through XXXX on wells fargo, someone, and i think it was my little brother, sent money and im guessing he got scammed for some item not received or something through my bank account and was pressured to do so he said and got blackmailed, not sure he did not want to go in detail but he sent {$450.00}, {$350.00}, to one person on separate statements, and {$300.00} to another person, both people 's name look fake like XXXX XXXX & XXXX XXXX. This was all unauthorized on my end and unknown as i thought my little brother was downloading free games as he said. XX/XX/2023 i make a claim through the phone. i'm struggling to pay my debts and this incident has not helped nor wells fargo, i tried calling them, and after many operators a claim was set, but the person over the phone who made the claim made it against me in the sense that the claim done for the XXXX transactions were " authorized '' on my end when they were not, i made sure to say that they were unauthorized but thats how it was put by them. I get a letter saying it was closed as it was authorized when it was not, i call again today and said although closed they sent and did another case to XXXX themselves, and either the operator on the phone lied to me or something but gave me the XXXX case number filed by wells fargo and after hours of many operators none could find a case number relevent to the one given to me from wells fargo 's XXXX case just mentioned. I've been misinformed by wells fargo on " help '' that they've tried giving me and making it hard for me to get my money back, beyond displeased, i'm close to filing a police report and getting lawyers involved.
Frequently Asked Questions
What is Complaint #7063881 about?
Complaint #7063881 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-06-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.