Money transfer, virtual currency, or money service -- Overdraft, savings, or rewards features -- Complaint #7063713
Complaint Overview
Complaint ID: 7063713
Company: Community Financial System, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Overdraft, savings, or rewards features
State: Pennsylvania
ZIP Code: 17701
Date Received: 2023-06-02T12:00:00-05:00
Date Sent to Company: 2023-07-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of sometime, I had my ex girlfriend my account number and login. She changed my password without asking. I found that my ex ( XXXX XXXX ) and my cousin ( XXXX XXXX ). Had been sending money to my account and changing my password. To hack my account! They sent {$1000.00} to my account sometime in XXXX. I never realized that the account they have set up to send the money was a fraud to rob me of money. In XXXX they sent me {$1000.00} to send back to them from XXXX. The bank and I set the transaction as fraud, sometime in XXXX. I have had sent the only {$1000.00} to my account to send to there account in XXXX XXXX. The {$1000.00} went threw, and the bank had overdrawn my account from the XXXX payment that was two separate {$1000.00} transactions, that the total of {$2000.00} was never in my account and was set as fraud In my account was withdrawn from my account of a total of {$2000.00} from the XXXX transaction that was withdrawn of an overdraw of the {$2000.00} from my account that was already marked as fraud was still withdrawn. No other bank ever or can withdraw any money that is not there at all, can withdraw any money from an account. There names are and we're not on my account.
Frequently Asked Questions
What is Complaint #7063713 about?
Complaint #7063713 was filed against Community Financial System, INC. regarding Money transfer, virtual currency, or money service specifically about Overdraft, savings, or rewards features. It was received by the CFPB on 2023-06-02T12:00:00-05:00.
How did Community Financial System, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Community Financial System, INC.?
Yes, visit the Community Financial System, INC. company profile at readthecomplaint.com/company/community-financial-system-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.