Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #7063691
Complaint Overview
Complaint ID: 7063691
Company: PNC Bank N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Massachusetts
ZIP Code: 024XX
Date Received: 2023-06-02T12:00:00-05:00
Date Sent to Company: 2023-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, PNC bank asked me to open their rewards Visa credit card. They told me if I open account and spend XXXX $ in the first three months ( which I did ) I will receive XXXX $ bonus. After I opened account with them and spend XXXX $ - the bonus they advertised was withhold, and after I called and reminded them - they decided to close the account instead of paying the opening account bonus under some " Unacceptable activity on other PNC account '' .When I asked what activity I did that considered unacceptable to PNC bank - they refused to answer. I am US citizen, have legal US job and never was or have performed any illegal activities. They have mistaken me for someone else most likely. Not only the didn't pay the bonus, they also stole XXXX $ in rewards on the account. Fortieth as it says. Any effort to dispute the decision with customer service resulted in the same answer - because PNC bank closed the account the XXXX $ is forfeited and would not be paid to me. Please help me to get my promised money back and stop them on this scam/fraud with advertising bonuses and not paying it to customers.
Frequently Asked Questions
What is Complaint #7063691 about?
Complaint #7063691 was filed against PNC Bank N.A. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-06-02T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.