Debt collection -- False statements or representation -- Complaint #7059896
Complaint Overview
Complaint ID: 7059896
Company: Rauch-Milliken International, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Alabama
ZIP Code: 368XX
Date Received: 2023-06-01T12:00:00-05:00
Date Sent to Company: 2023-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Our business insurance account was turned over to Rauch-Milliken International , Inc. on XX/XX/. We had been making payments to our insurance company during this time and these amounts were not credited on the amount this collection company had. I requested that the amount we owed be clarified by the collection agency and our insurance company. The collection company kept pressuring us to pay without finding out the true balance and used demeaning statements like, Why are you on auto repeat about this?, Quit stalling and do what is needed to fix the debt you put yourself into. I have emails with my requests and the above responses. I was able to verify the amount we owed with the insurance company and provided this information to the collection agency but they disregarded it. I sent a letter to the CEO of Rauch-Milliken International , XXXX XXXX by certified mail and have had no response. The agent who the collection agency used was XXXX XXXX. Never once was I demeaning or demanding in my correspondences but was met with such when she responded to my requests. This is highly unprofessional and unethical and should be addressed.
Frequently Asked Questions
What is Complaint #7059896 about?
Complaint #7059896 was filed against Rauch-Milliken International, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2023-06-01T12:00:00-05:00.
How did Rauch-Milliken International, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Rauch-Milliken International, INC.?
Yes, visit the Rauch-Milliken International, INC. company profile at readthecomplaint.com/company/rauch-milliken-international-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.