Mortgage -- Trouble during payment process -- Complaint #7059732
Complaint Overview
Complaint ID: 7059732
Company: Specialized Loan Servicing Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 32216
Date Received: 2023-06-01T12:00:00-05:00
Date Sent to Company: 2023-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
SLS ended up pulling the XXXX payment on XXXX as originally requested. This is fine and we do not want any changes to this going forward to avoid causing even more issues. However, since their system incorrectly stated, even as of yesterday XX/XX/XXXX, that they would not pull the XXXX payment until XXXX, we made the XXXX payment early on XX/XX/XXXX, incorrectly assuming that this would result in the XXXX ACH being applied to the XXXX payment. The portal shows that the {$950.00} mortgage payment was reversed on XX/XX/XXXX. We have no idea when and how we will receive this reversed payment. The issues with their portal almost caused our account to be overdrawn. They need to make sure that their system is actually updated to reflect correct information. This is a follow-up to CFPB complaint XXXX. I have attached a screenshot showing the XX/XX/XXXX {$950.00} reversal.
Frequently Asked Questions
What is Complaint #7059732 about?
Complaint #7059732 was filed against Specialized Loan Servicing Holdings LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-06-01T12:00:00-05:00.
How did Specialized Loan Servicing Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Specialized Loan Servicing Holdings LLC?
Yes, visit the Specialized Loan Servicing Holdings LLC company profile at readthecomplaint.com/company/specialized-loan-servicing-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.