Mortgage -- Trouble during payment process -- Complaint #7059048
Complaint Overview
Complaint ID: 7059048
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: New Jersey
ZIP Code: 08360
Date Received: 2023-06-01T12:00:00-05:00
Date Sent to Company: 2023-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was late on my account this month due to being paid later. I tried to log in and could not make a payment. I could not move through the payment process without adding money to either my principle or my escrow. The blue CONTINUE option button would not illuminate until at least XXXX cent ( XXXX ) was added to principle or escrow. Once I was forced to add XXXX cent ( XXXX ) to either option I could navigate to the next option to try and complete payment. Once there the calendar came up and I was not able to select a date to send the amount on. I was unable to select the current day or the next day. I also received and error that " You do not have at least two eligible accounts to transfer money. '' My new account has been linked since at least since XXXX. Payments has been made and taken out of the account. When I tried to complete the process I received " Your transaction could not be completed eat this time. Please try again later. For questions, call XXXX ( called two times ). I called into that number and after my account was brought up it states they were unable to process my call and I needed to speak with a customer service representative. I also called XXXX ( called two times ). Told the same thing. I was able to call XXXX and finally make a payment. While making the payment I did not have the option to not pay late fee, which usually an option when online payments are made. I called in to figure out what was wrong the account and was told that the new account that i had been paying with since at least XXXX was not verified. I spoke to XXXX customer service agents and XXXX technical assistance and had to basically beg for an escalation.
Frequently Asked Questions
What is Complaint #7059048 about?
Complaint #7059048 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-06-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.