Credit card or prepaid card -- Getting a credit card -- Complaint #7054406
Complaint Overview
Complaint ID: 7054406
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Problem getting a working replacement card
State: Virginia
ZIP Code: 226XX
Date Received: 2023-05-31T12:00:00-05:00
Date Sent to Company: 2023-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ACCOUNT # XXXX & XXXX So, SEE ATTACHED MESS UP LETTER SENT US DATED XX/XX/XXXX ACCOUNT ENDING in XXXX that we do not have or have had. We have written letters on XX/XX/XXXX, XXXX, XXXX all of these regarding a fraud email we reported on email for card # XXXX XX/XX/XXXX XXXX XXXX XXXX {$79.00} and then we received email dated XX/XX/XXXX that a new card for account # XXXX was on the way and then again, another email for new card stating it is on the way XX/XX/XXXX for account # XXXX. To date nothing has arrived for a new card. However, we did get a letter dated XXXX XXXX for account XXXX closed we dont have. So, these recent issues have all been caused apparently by your company and nothing has been addressed on original issue this time. We have communicated on accounts we do have. We have not had any communication from Capital One on all the letters sent above and apparently you are trying to reach someone else on there account since this is not our account. We would like the original issues addressed ( which have never been ) as stated in our most recent letter dated XX/XX/XXXX in writing ONLY ( so that we have records ) since you have obviously, can not apply payments correctly or fix the issue of the fraud emails we reported either since now you have another account for us that we do no have. We are very limited on our time as we work full time, we help out on XXXX farms that we have over XXXX cattle to care for as well as all the chores associated with this at this time year. So, your immediate correction to our account and reading our requests would be most helpful. We only have this one credit card we have stated previously in writing what we expect. This issue was caused by a scammer that we tried to report and your mishandling of this issue as well as obviously posting on our account. As you can see, we are the ones that sent the issues in first place so obviously you are confused on accounts.
Frequently Asked Questions
What is Complaint #7054406 about?
Complaint #7054406 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2023-05-31T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.