Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7049118
Complaint Overview
Complaint ID: 7049118
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Alabama
ZIP Code: 36575
Date Received: 2023-05-30T12:00:00-05:00
Date Sent to Company: 2023-05-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had someone call scam me representing my bank for 2 debit card transactions on XX/XX/2023. The caller ID even said my bank name. I immediately upon hanging up with this man called my bank and told them what happened in detail they submitted my claims. Which are now as of today closed and they have said that they were authorized transactions. They infact were not authorized by me but by someone that called me representing my bank. They were for International airline tickets in the amounts of {$310.00} and {$620.00}. I tried to dispute the closed claim and was shut down I tried to speak to the airline and they said that no one else could possibly use my cards with out authorization. Please help me to fix this. How is someone soppose to protect themselves if someone can get into the bank system and call from their number and send you an authorization code to speak with them from the bank. I have had my card info stolen before and the bank has been able to see that those transactions were clearly not me but this time they said that there was no information where these transactions originated from.
Frequently Asked Questions
What is Complaint #7049118 about?
Complaint #7049118 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-05-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.