Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7048907
Complaint Overview
Complaint ID: 7048907
Company: Ria Envia, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Missouri
ZIP Code: 64030
Date Received: 2023-05-30T12:00:00-05:00
Date Sent to Company: 2023-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I sent money via Walmart to Walmart to my mother and daughter in XXXX new york from XXXX XXXX Missouri. My mother and daughter were unable to pick up the money at Walmart in XXXX and were never informed why. I have sent money this way for over 11 years with no problem. I had someone call me asking questions about the transfer, I began answering the questions and felt suspicious and asked the person I was talking to, to confirm who they were and I just was told a first name, person refused to tell me the company they work for, address, supervisor. So I refused to answer questions because I did not know who I was talking to. The person refused to provide me with any information as to the reason for the call so I confronted them and they retaliated by locking funds where I could not get the money even in person when I went back to Walmart the next day.
Frequently Asked Questions
What is Complaint #7048907 about?
Complaint #7048907 was filed against Ria Envia, LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-05-30T12:00:00-05:00.
How did Ria Envia, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ria Envia, LLC?
Yes, visit the Ria Envia, LLC company profile at readthecomplaint.com/company/ria-envia-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.