Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #7040076
Complaint Overview
Complaint ID: 7040076
Company: Santander Holdings USA, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: New Mexico
ZIP Code: 877XX
Date Received: 2023-05-28T12:00:00-05:00
Date Sent to Company: 2023-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I very recently bought a car at XXXX XXXX in XXXX around XX/XX/XXXX. I was financed through Santander Bank. I bought the car had everything signed and payed. It was 3 weeks later that I called XXXX XXXX to see why I haven't gotten any way to pay off the bank bills. I was told by XXXX XXXX that I would have to come in for more paperwork. I was told Santander was raising my payment by XXXX dollars a month and given no way to make payments. I live in XXXX XXXX NM more than 3 hours away. And was just returning from a weeks long funeral service which I am required to return to for my grandfather 's internment. The day has not been set and I am on standbye using my days off work to go to appointments for a XXXX. Ive made 2 separate attempts to contact Santander and have not been able to get any in person help on the line. I have had 0 opportunity to go back to XXXX to pay Santander after raising my rates suspiciously. And now my credit score is tanking ive only had a week and 0 opportunity. I have made every attempt to question XXXX XXXX and attempt to communicate with Santander. To pay off my balance.
Frequently Asked Questions
What is Complaint #7040076 about?
Complaint #7040076 was filed against Santander Holdings USA, INC. regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-05-28T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.