Credit card or prepaid card -- Problem when making payments -- Complaint #7039089
Complaint Overview
Complaint ID: 7039089
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Arizona
ZIP Code: 85249
Date Received: 2023-05-28T12:00:00-05:00
Date Sent to Company: 2023-05-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Made a payment to XXXX credit that used XXXX credit as the underwriter on XX/XX/XXXX of 2001. The payment was withdrawn from a bank XXXX XXXX XXXX payment account. XXXX had just changed underwriters of credit from Comenity Bank to XXXX at that time of my order. XXXX did not change the payment address, as defined by conditions of XXXX XXXX XXXX when the payment was made. The payment of {$2600.00} was delivered to Comenity bank because of this error. Comenity Bank placed the payment in an old account for a different person instead of returning the check to XXXX XXXX XXXX. I contacted XXXX by phone multiple times, and by writing 6 times or more, when considering faxing and by certified mail, to no avail. XXXX has chosen to sue me in in civil court for an unpaid bill. I contacted Comenity Bank by phone multiple times, and certified letters four times. Comenity Bank, when speaking by phone, at first, told me that the money was likely placed in a special account and I needed to tell XXXX XXXX XXXX that I must claim fraud to get the funds back and that they have no record of any such transaction. The cashed Bank Check shows a payment to XXXX for my account in the amount of {$2600.00} on the front, and the back of the check shows Comenity Bank processing and cashing the check by placing it into an old nonfunctional account for a different account. Calling Comenity bank, with the attorney for XXXX, which are suing me for non-payment, refused to discuss anything and reported that no such transaction took place because no record exists. I have the record of transaction and the funds were removed from the XXXX XXXX XXXX account. I want the funds returned so that XXXX XXXX can be repaid.
Frequently Asked Questions
What is Complaint #7039089 about?
Complaint #7039089 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-05-28T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.