Checking or savings account -- Closing an account -- Complaint #7038351
Complaint Overview
Complaint ID: 7038351
Company: HSBC North America Holdings INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
ZIP Code: XXXXX
Date Received: 2023-05-28T12:00:00-05:00
Date Sent to Company: 2023-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XX/XX/2023, I receive a letter from HSBC informing me that the bank is exercising its right to close my bank account on XXXX XXXX XXXX, with no reasons provided. As I am an international customer, I only received the letter on XXXX XX/XX/2023. I had only 2 weeks to scramble my banking instructions so that there will not be any issues with account debits or credits after the account has been closed. I immediately prepared a letter on the same day to send back to HSBC 's address in New York. In the letter, I urged the bank to reconsider the account closure, as I am interested in continuing the banking relationship and could not think of any reasons why my account would be closed, and could provide reasons for all of my banking transactions. At the very least, in the letter, I stated that I would like a reason for the account closure. HSBC acknowledged my complaint in an email on XXXX XX/XX/2023. Unfortunately, they stated " Were unable to re-open your accounts or reconsider our decision. I regret were unable to assist on this matter further. '' I have not been able to get any information from customer service as well. I'm afraid HSBC has not " opened up a world of opportunity '' for me, and has in fact left me with lots of questions about how the bank manages the account of its clients. I certainly would be worried if the bank could just close any account it wishes to without any reasons provided, leaving customers scrambling for other options.
Frequently Asked Questions
What is Complaint #7038351 about?
Complaint #7038351 was filed against HSBC North America Holdings INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-05-28T12:00:00-05:00.
How did HSBC North America Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against HSBC North America Holdings INC.?
Yes, visit the HSBC North America Holdings INC. company profile at readthecomplaint.com/company/hsbc-north-america-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.