Mortgage -- Struggling to pay mortgage -- Complaint #7037078
Complaint Overview
Complaint ID: 7037078
Company: Specialized Loan Servicing Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Louisiana
ZIP Code: 71106
Date Received: 2023-05-27T12:00:00-05:00
Date Sent to Company: 2023-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX I separated from my husband, which, caused a loss of income to my household. Following the separation, I became XXXX and was having to take several days of from work. In XX/XX/XXXX I had to have emergency XXXX and was receiving XXXX XXXX ; therefore, I was not able to work, which caused my debt to increase. I returned to work in XX/XX/XXXX. In XXXX I applied for a XXXX XXXX bankruptcy and was making the monthly payments until in I got XXXX in my foot and had to be on XXXX for 6 months. Since I had a XXXX line placed, I had to go part time and was not able to make the bankruptcy payments. However, in XXXX XXXX XXXX, in better health I decided to change my career path. I have attempted to do a loan modification in XXXX XXXX, but was told there was not enough time to review the paperwork. In XXXX, I enlisted the help of a company, XXXX XXXX, for help and was again denied a loan modification, because I make to much money. At this point, even though I am able to make the monthly payments, I do not wish to retain the home. I am willing to make a short sale, and therefore, is working with a company to do so ; however, Servicing Loan will not review the short sale paperwork. I only want enough time to be able to relocate my family. I would like to be given the opportunity, to complete the short sale process and relocate. Thanking you in advance for your assistance in this matter.
Frequently Asked Questions
What is Complaint #7037078 about?
Complaint #7037078 was filed against Specialized Loan Servicing Holdings LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-05-27T12:00:00-05:00.
How did Specialized Loan Servicing Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Specialized Loan Servicing Holdings LLC?
Yes, visit the Specialized Loan Servicing Holdings LLC company profile at readthecomplaint.com/company/specialized-loan-servicing-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.