Credit card or prepaid card -- Fees or interest -- Complaint #7036797
Complaint Overview
Complaint ID: 7036797
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Utah
ZIP Code: 841XX
Date Received: 2023-05-27T12:00:00-05:00
Date Sent to Company: 2023-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive long since left Wells Fargo but I do want this to be on record since I didn't know I could file a complaint. When I was a college student in XXXX, I was pressured into getting a credit card as I had no money and no steady income. I was told I would be assisted and helped out throughout the way but I wasn't informed that I had to pay it back ( I was very misinformed about how credit cards worked but still was talked into opening one ). Being a special needs college student I couldn't get a job and I didn't have family support so I had no income or way to make payments on my card. I had considered using my tax return to pay off all of it even if it would leave me with nothing. But I was told not to by the person who was helping me manage at the time. It took about a year of trying to ignore the problem because I called and tried to get something established but the person I talked to seemed to not believe anything I said regarding why I'm unable to manage this card and I was told that theres no point in closing the account because it won't stop the fees and charges from coming and nothing could be done. I had daily anxiety and panicked every time I considered checking my bank account. It took another adult to get me somewhere with the account after calling multiple times. I knew nothing and regardless, they didn't warn me of anything I encountered and pretty much told me I was screwed.
Frequently Asked Questions
What is Complaint #7036797 about?
Complaint #7036797 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-05-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.