Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7035011
Complaint Overview
Complaint ID: 7035011
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 95050
Date Received: 2023-05-26T12:00:00-05:00
Date Sent to Company: 2023-05-26T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In my business I use my company credit card for almost 100 % of my purchases and expenses. As a result I enjoy the Wells fargo Bank ( WFB ) Rewards program, where I earn points that I mostly use for Airline Travel or Gift Cards. For eight weeks now, I have been fighting WFB because their Rewards program experienced a System Error with my account and froze my earned points. Attached is a WORD document that is a log I immediately began to document the time and progress to correct their mistake. So far, I estimate that I have spent almost twenty hours either on the phone, or in person at one of their branches, with no success. One of the WFB Rewards Customer Service Agents privately recommended that I take legal steps. The Total Available Points is now : XXXX This has a cash ( or Gift Card ) value of {$4000.00} In airline miles it is worth even more.
Frequently Asked Questions
What is Complaint #7035011 about?
Complaint #7035011 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-05-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.