Credit card or prepaid card -- Fees or interest -- Complaint #7034473
Complaint Overview
Complaint ID: 7034473
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Oklahoma
ZIP Code: 734XX
Date Received: 2023-05-26T12:00:00-05:00
Date Sent to Company: 2023-05-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My Capital One Statement date is for XX/XX/XXXX thru XX/XX/2023 ; with the due date of XX/XX/2023 also the statement dated for XX/XX/XXXX thru XX/XX/2023 with the due date of XXXX XXXX. I made a payment to the comapany on XXXX XXXX which left a balance of {$770.00}. When the XXXX statement came in it stated the balance was {$770.00}. On XXXX XXXX I made a payment of {$35.00} and then again on XXXX XXXX I paid the remaining balance of {$740.00} ( this payment was posted the same day and taken from my bank account on the XXXX ). This should have left me with a {$0.00} balance on the card. I receieved the statement that has the due date for XXXX XXXX with a balance of {$14.00} for interest on purchases. I have not purchased anything since XXXX of XXXX according to my statements. My main complaint is why do I have a balance of {$14.00} on my current statement for interest on an account which was paid in full before the due date and why should I pay this charge????????
Frequently Asked Questions
What is Complaint #7034473 about?
Complaint #7034473 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-05-26T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.