Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #7034438
Complaint Overview
Complaint ID: 7034438
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Texas
ZIP Code: 77498
Date Received: 2023-05-26T12:00:00-05:00
Date Sent to Company: 2023-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have applied for the loan from XXXX in XXXX and it's proceeded on XX/XX/2023. I have not received the fund to my XXXX bank account. I confirmed that my information : account number and routing number are all correct. XXXX XXXX bank Wells Fargo Bank as sender. They should have sent XXXX $ to my chase bank account. I contacted to My bank, but they can't do anything since they do not see any transaction. I opened case to XXXX. XXXX requested to Wells Fargo about the transaction. Wells Fargo replied them that XXXX XXXX confirmed the transaction has received with no return. However, XXXX does not see any action happened to my account. I asked XXXX to provide proof of payment, however they are rejecting it, and just provided trace id. I contacted again to XXXX XXXX with this trace id, no luck. Wells Fargo provided trace id : XXXX. Sender : Wells Fargo Trace id : XXXX Amount I'll receive {$43000.00} Trade date : XX/XX/2023 Effective Date : XX/XX/2023 Receiver : XXXX XXXX XXXX Wells Fargo should track the money
Frequently Asked Questions
What is Complaint #7034438 about?
Complaint #7034438 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2023-05-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.