Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7030118
Complaint Overview
Complaint ID: 7030118
Company: Plaid INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Louisiana
ZIP Code: 70114
Date Received: 2023-05-25T12:00:00-05:00
Date Sent to Company: 2023-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I chose the closest issue to my complaint. I have had issues for over a year with Plaid.Many financial institutions use Plaid to connect your banking acct info to other financial institutions ti be able to receive money. Im unable to get access to many financial institutions that holds my funds or allows me to borrow funds because of issues with Plaids Sys.Since many financial institutions use Plaid to connect to your banking acct, if your unable to get through the login process with Plaid you have no access to your money.My issue is that the security answers to my security questions that are set up in their Sys are not being accepted even though they are correct.It took at least 6mos for the situation to kinda get rectified but its happened again. This has caused me to lose my lines of credit with several places and its causing me to not be able to access my funds because my bank info can not be authenticated through the security questions which is the only way to connect to get my money.This has is causing me so much stress and financial hardship because I cant access my money.Plaid has no telephone no and no email address and no mailing address.Youre required to submit tickets online which should be answered within 2 business days but they are not.Now, when trying to submit a ticket it gives an error message saying that the app is no longer supported.I dont know what app they are referring to because Im on their website looking for assistance.This is ridiculous and a beyond serious matter because several financial institutions uses them and theres nothing that can be done to bypass them.I can lose my home, car, credit cards, etc. because of their system issues and theres no way to contact them.Ive even reached out on their social media platforms with no response.I cant function in any way because I cant access my needed funds.They should be shut down.I have several screenshots and emails XXXX from 2022 up until now with the same issue.Now the only way to try to contact them does not work.
Frequently Asked Questions
What is Complaint #7030118 about?
Complaint #7030118 was filed against Plaid INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-05-25T12:00:00-05:00.
How did Plaid INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Plaid INC.?
Yes, visit the Plaid INC. company profile at readthecomplaint.com/company/plaid-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.