Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7025370
Complaint Overview
Complaint ID: 7025370
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Florida
ZIP Code: 33470
Date Received: 2023-05-24T12:00:00-05:00
Date Sent to Company: 2023-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went on my honeymoon on a cruise and while in XXXX we purchased items. XXXX of the items was a store selling food. They are supposed to charge {$3.00}. and change or close to it. she ran the card, and I didn't think anything of it. After I got home, I realize that I was charged {$320.00}. I called the bank and informed them of the situation. The bank is asking me for a receipt. I don't have one ... who keeps a receipt for {$3.00}. The burden is not on me is on the merchant. They won't even look at it.
Frequently Asked Questions
What is Complaint #7025370 about?
Complaint #7025370 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-05-24T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.