Checking or savings account -- Managing an account -- Complaint #7025008
Complaint Overview
Complaint ID: 7025008
Company: Moneylion INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 75035
Date Received: 2023-05-24T12:00:00-05:00
Date Sent to Company: 2023-05-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a RoarMoney lion checking account # XXXX with routing number XXXX set up where my direct deposit comes in from my employer XXXX XXXX XXXX XXXX. I made another deposit from my XXXX account in the amount of {$7800.00} on XX/XX/XXXX using my Moneylion card ending in XXXX connected to my checking account ending in XXXX to make the deposit. The customer service rep said this flagged my account and they have restricted access to my account since XX/XX/2023, and I have provided several screen shots and XXXX statements proving that the XXXX account is valid, and the money was deposited by me. I asked that they close my account and refund the full balance of over XXXX in my checking account ending in XXXX or give me back access to my money. This is a criminal act they are committing restricting access to my own checking account because of one valid transaction done by me. I have also made many purchases from my Moneylion card ending in XXXX connected to my checking account ending in XXXX from my XXXX account. Obviously, these people use no common sense and also what right do they have to deny me my own money because of a single transaction that is my own account regardless of one single transaction.
Frequently Asked Questions
What is Complaint #7025008 about?
Complaint #7025008 was filed against Moneylion INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-24T12:00:00-05:00.
How did Moneylion INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Moneylion INC.?
Yes, visit the Moneylion INC. company profile at readthecomplaint.com/company/moneylion-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.