Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7018598
Complaint Overview
Complaint ID: 7018598
Company: TD Bank US Holding Company
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Maryland
ZIP Code: 21114
Date Received: 2023-05-23T12:00:00-05:00
Date Sent to Company: 2023-05-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have been receiving several phone calls and mail from XXXX a collections agency representing TD Bank/Target Credit Card. They gave the account number XXXX. They told me I had until XX/XX/ to respond and dispute the amount of the said debt. The issue is this account is open and active. I have been making my monthly payments and was completely blown away that they would send my account to collections. The account has not fallen into a collections status since I open the account. My rights as a consumer are being violated because of whatever issue they have in their system. To place my account into collections has been disturbing me as I know that I have been making payments to them. I actually used the card just last month to make a purchase and made a payment this month, I have an available credit right now. The harassing phone calls and a letter stating I am in the collection on a current account are very unethical and wrong on their part. I have tried to contact the XXXX number on the letter only to be told that they were unable to talk to me and that my account had been transferred but would not tell me where was even more stressful.
Frequently Asked Questions
What is Complaint #7018598 about?
Complaint #7018598 was filed against TD Bank US Holding Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-05-23T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.