Mortgage -- Struggling to pay mortgage -- Complaint #7018466
Complaint Overview
Complaint ID: 7018466
Company: Statebridge Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Florida
ZIP Code: 336XX
Date Received: 2023-05-23T12:00:00-05:00
Date Sent to Company: 2023-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We are trying to sell our home via short sale - XXXX is the main holder and has approved the sale - Statebridge is not working with our realtor and will not settle on our debt and is killing our sale for our home forcing me to file XXXX XXXX - we just want a resolution to this whole situation - the employee from loss mitigation is causing the issue due to the fact I called him out on his condescending tone and behavior on the phone and we had words and now he is trying to sabotage our change to resolve our home- please help- I have also reached out to the company Please see below Good Afternoon, XXXX XXXX I did not know where to turn, but to hopefully gain some grateful help and incite from you! We are in the process of selling our family home in a short sale - The main mortgage has accepted the deal and your company has now denied any type of settlement. We are not making any money just getting our home situated and sold to another loving family. Unfortunately, I made some very bad business decisions that impeded my family life and has harbored into several lawsuits and a bankruptcy as well as a crazy divorce. I would love to find a settlement on the note that is owed to your company, However - your employee XXXX XXXX from loss mitigation is unwilling to work with our lawyer and realtor and it will kill the deal. I would be so grateful if you could help us in any way- Please note that when I spoke with XXXX, he was very condescending and has no idea what folks or individuals have gone thru - our self-esteems have been shredded and clouded with embarrassment by our situation. He did not add any light to the circumstance. I did call back and speak to another woman who was absolutely lovely, and I commented about XXXX 's behavior. I understand you are in the business of making money, but we are only trying to settle our lives. Can you please help us get some sort of settlement. I would be so grateful if we could settle for a lesser amount on the debt that we owe. I have attached the letter from XXXX. Grateful for a wonderful outcome. Sincerely XXXX XXXX
Frequently Asked Questions
What is Complaint #7018466 about?
Complaint #7018466 was filed against Statebridge Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-05-23T12:00:00-05:00.
How did Statebridge Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Statebridge Company?
Yes, visit the Statebridge Company company profile at readthecomplaint.com/company/statebridge-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.