Checking or savings account -- Closing an account -- Complaint #7012503
Complaint Overview
Complaint ID: 7012503
Company: Ally Financial INC.
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-Issue: Can't close your account
State: Washington
ZIP Code: 98052
Date Received: 2023-05-22T12:00:00-05:00
Date Sent to Company: 2023-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a CD with Ally Bank in XX/XX/XXXX. Originally, I was promised to have 1.6 % saving interest rate. However, I was never paid for that rate. Then, I asked to close my CD in XX/XX/XXXXXXXX and experienced trouble to close my account. I mailed my closing account request three times but still not closed and received no. Then, I started to call Ally customer service and I was put on Fraud Alert. Then, I was limited to talk to Fraud department. Every call took me at least an hour. I had made at least twenty calls. During every call, I was first verified by customer service, then fraud department and then rerouted back to customer service and then rerouted back to fraud to prove my identity or vice versa in process. Then after 2 weeks, I was finally asked for my bank account and Ally made a verification deposit to my bank account. So, I called Ally Bank to provide those deposit amount to verify my identity. Then, I again had to experience the marathon phone call process. Upon today, I still can not close my account. I had been given various excuses for not being able to close and went to many scam by Ally Bank to refuse to return my CD amount. You can contact me at XXXX XXXX XXXX Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #7012503 about?
Complaint #7012503 was filed against Ally Financial INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-05-22T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.