Checking or savings account -- Managing an account -- Complaint #7007690
Complaint Overview
Complaint ID: 7007690
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 115XX
Date Received: 2023-05-21T12:00:00-05:00
Date Sent to Company: 2023-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good morning, back in XXXX I had a rental with XXXX, they had almost XXXX dollars on hold in my capital one account. When i returned their car in XXXX they released the money they had on hold back to my capital one capital one stated that they didnt see any money released into my account and closed my dispute when i provided my receipt of the amount that XXXX was supposed to charge me, i called again and spoke to someone else and they re opened my dispute they asked me to contact XXXX and ask for proof indicating that they released the money and when. I provided capital one with this information, days later capital one took the negative funds from my savings account without my consent or without warning me leaving both of my checking with negative balance and no funds in my savings. My {$2700.00} dollars got lost between XXXX and capital one plus capital one took {$1300.00} from my savings. Please help
Frequently Asked Questions
What is Complaint #7007690 about?
Complaint #7007690 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-21T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.