Checking or savings account -- Managing an account -- Complaint #7004585
Complaint Overview
Complaint ID: 7004585
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Michigan
ZIP Code: 498XX
Date Received: 2023-05-20T12:00:00-05:00
Date Sent to Company: 2023-05-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/h 2023 at about XXXXXXXX XXXX cash app sent me a text message XXXX has taken a payment of XXXX dollars out of my account. I had just got paid and looked on my transactions and the money was missing from my account but there is no transaction for this amount on my statement. It is a recharge from XX/XX/XXXX XXXX I made and paid for on the second of XXXX. I called cash app they told me to talk to XXXX I called the XXXX branch of Michigan who gave me a XXXX XXXX number that they have received several calls on this matter. I called this number made a complaint and the man on the phone said I would be refunded sorry that the system was down that day of XX/XX/XXXX. I waited the twenty four hours like I was told to receive my refund back. I did not get it I called the XXXX company again. I got no answers called the next day was told they have no recharge on there end. And I was not getting refunded. I call cash app either got hung up on or told it was a charge that was a glitch in the system for XXXX that they never took the payment out for the purchase and it was taken out today to compensate for the order. I am angry getting no answers and told. I won't get my money back. That was rent. I would like my money back of {$730.00}. I will be getting a lawyer next if I do not get my money back.
Frequently Asked Questions
What is Complaint #7004585 about?
Complaint #7004585 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-20T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.